COVID-19 Response

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UPDATE - THURSDAY 10 MAY: WHAT COVID-19 ALERT LEVEL 2 MEANS FOR BAYCOURT

Aotearoa is now officially at COVID-19 Alert Level 2 and today marks the beginning of New Zealand’s return to normal life, albeit, a ‘new, safer normal’.

The Baycourt team has missed seeing everyone since we went into lockdown back in March, and we all cannot wait to welcome you back to the centre soon!

However, it’s not quite ‘curtain up’ just yet for Baycourt and we will remain closed to the public for the initial weeks of Level 2. Our box office will also remain closed to the public for the time being too.

People are the heart of Baycourt and we want everyone who visits the centre to enjoy an incredible experience in a safe and welcoming environment.

Under Level 2, public gatherings are limited to 100 people, and groups must be kept to 10 people and less. Venues must also ensure people are kept at least 1 metre apart, and while not impossible, it would be extremely difficult to maintain.

But please know Baycourt is working hard behind the scenes to ensure we‘re able to safely look after audiences, artists and staff when we open our doors again.

During Level 2 we will be introducing and implementing a range of new measures designed to ensure everyone’s safety. This includes installing new sanitising stations, instituting contactless payment and ticket entry to the venue, plus increasing the frequency of cleaning, especially in high traffic areas.

Baycourt will be reviewing our position on a weekly basis and will keep our community up to date with plans as they evolve and as we head towards Level 1.

Please note that though our box office will remain closed, you are still able to purchase tickets for shows coming up at Baycourt through Ticketek either online at ticketek.co.nz or over the phone by calling 0800 TICKETEK (842 538).

Ka kite anō au i a koutou,
Baycourt Manager James Wilson


UPDATE - FRIDAY 24 APRIL: MOVING TO COVID-19 ALERT LEVEL 3

On April 20 the Government announced Aotearoa/New Zealand will move to alert level 3 of lockdown at 11:59pm on Monday, April 27.

Baycourt Community & Arts Centre is following strict Government guidelines requiring public gatherings be cancelled and venues stay closed.

Under Level 3, Baycourt’s situation will remain unchanged and the centre will remain closed to the public until further notice.

Kiwi businesses able to operate at Level 3 can only do so if they remain contactless. This is impossible for us to implement as theatre and live entertainment relies on people coming together for a shared experience. This means Baycourt’s stages will stay dark - but only for the moment.

Once we come out the other side of the COVID-19 pandemic we know our community will want to come together to share stories and celebrate what makes our city such a great place to live.

The Baycourt team is working behind the scenes to ensure when the time comes for our doors to open again, we can do so in a manner that offers a safe and welcoming environment for our audiences, artists and staff.

Though we remain closed during this period, tickets to future events can still be booked via the Baycourt website, or by contacting Ticketek.

Hang in there Tauranga – bubble life is making the difference for Aotearoa/New Zealand. Let’s keep focused on getting through this together.

Mā pango, mā whero, ka oti ai te mahi
Through our collective efforts, we can achieve.

Ka kite anō au i a koutou,
Baycourt Manager James Wilson


UPDATE - TUESDAY, MARCH 24: BAYCOURT COMMUNITY & ARTS CENTRE CLOSED 

Following the Government's March 23 announcement that the COVID-19 alert level will be raised to Level 4 on Wednesday 25 March, Baycourt Community & Arts Centre will remain closed until further notice.

Scheduled events at Baycourt from now up until Thursday 23 April (subject to change) are now cancelled or postponed.

All ticketing enquires, refunds and exchanges will now be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz We ask you to please be patient as the Ticketek team are currently processing a large number of refunds at present, so response times may be longer than usual.

Aroha nui and be safe,
Baycourt Manager James Wilson


UPDATE - MONDAY, MARCH 23: BAYCOURT BOX OFFICE CLOSED TO THE PUBLIC

In response to the COVID-19 pandemic and to protect our community from the spread of the virus, all public performances and events scheduled to take place at Baycourt Community & Arts Centre up until Tuesday, 31 March have been cancelled or postponed, and the Baycourt Box Office will also be closed during this time. Our closure will be monitored and reassessed on an ongoing basis.

All ticketing enquires, refunds and exchanges will now be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz

We ask you to please be patient during this process. The team at Ticketek NZ are working hard to process refunds for a range of cancelled events and so response times may be longer than usual.

Please stay safe, and most importantly, remember to wash and dry your hands regularly, cough and sneeze into your elbow, and look after yourselves and your loved ones!

Ngā manaakitanga, 
Baycourt Manager James Wilson


UPDATE - TUESDAY, MARCH 17: PEOPLE ARE THE HEART AND SOUL OF BAYCOURT COMMUNITY & ARTS CENTRE AND NOTHING IS MORE IMPORTANT TO US THAN PROTECTING OUR AUDIENCES, PERFORMERS AND STAFF. 

In response to the COVID-19 pandemic, Tauranga City Council has made the decision to cancel all scheduled public performances at Baycourt from Wednesday, 18 March, until Tuesday, 31 March. The situation will be re-evaluated at that time.

Baycourt's Addison Theatre (where all the performances were scheduled to take place) has a capacity of 582 seats. We have explored the possibility of limiting capacity for event attendance, however, council decided cancelling performances at Baycourt is the best way to support the NZ Government’s intent of the current measures in place - which is to avoid non-essential gatherings which may facilitate the spread of COVID-19.

All ticket holders for events scheduled from March 18-31 will be refunded in full. Ticket holders will be contacted directly by Ticketek New Zealand, and do not need to contact Baycourt.

We ask you to please be patient during this process. The team at Ticketek NZ are working hard to process refunds for a range of cancelled events and so response times may be longer than usual.

Please know this decision has not been made lightly and we thank you for your understanding and support.

Ngā mihi nui,
Baycourt Manager James Wilson

Baycourt Community & Arts Centre is closely monitoring the situatiuon regarding COVID-19.

If there are any developments or our situation changes we will notify our community via this page, our FacebookInstagram and Twittter social media pages. To receive email updates, click here to subscribe to the Baycourt e-newsletter.

if you would like more information about COVID-19 please visit the Ministry of Health website.

For information on Tauranga City Council's response visit their dedicated COVID-19 web page.

If you would like to discuss any concerns you might have with the Baycourt Community & Arts Centre team, please email baycourt@tauranga.govt.nz.