COVID-19 Response

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UPDATE - TUESDAY 16 JUNE: BAYCOURT VOLUNTARILY ADOPTING NEW 'COVID CODE'

The health and safety of our audiences, artists and staff is of the highest priority to Baycourt Community and Arts Centre, and as Aotearoa recovers from the COVID-19 crisis, we recognise some people in our Tauranga Moana community may be feeling nervous about attending public events at Level 1.

Today I would like to announce to our Tauranga Moana community that Baycourt has adopted The COVID Code - a voluntary code designed by the live events sector to outline best practice for safe delivery of events and public gatherings, informed by Ministry of Health guidance to reduce COVID-19 related risks.

The code has been developed by the events sector, in consultation with New Zealand Major events at the Ministry of Business, Innovation and Employment. The code is designed to enable the events sector to appropriately support the Ministry of Health to contact trace, if an outbreak of COVID-19 were to occur.

The code is not intended to replace existing systems and processes that the events sector have in place in accordance with existing legal obligations.

If you have any questions about the code, or how Baycourt is managing public health and safety, please do not hesitate to get in touch with us by emailing baycourt@tauranga.govt.nz or by calling 07 577 7189.

CLICK HERE TO READ THE COVID CODE 

Ka kite anō au i a koutou - see you all again soon,
Baycourt manager James Wilson

UPDATE - FRIDAY 12  JUNE: FIRST PHASE OF BAYCOURT REOPENING STARTS JUNE 15

After months of waiting in the wings Baycourt Community & Arts Centre is overjoyed to announce the first phase of its reopening starts soon!

With Aotearoa now at COVID Alert Level 1, Baycourt can begin progressively reopening aspects of the award-winning Tauranga venue, starting with its box office which initially will open Mondays to Fridays only, 10am to 4pm, from June 15.

Following this, the first live event to be hosted at Baycourt since New Zealand went into lockdown back in March will be Tauranga Musica and Pure Print’s concert The Kugels which is onstage in the X Space on Sunday 21 June.

To say we have missed hosting our Tauranga Moana community at Baycourt is a massive understatement. People are the heart and soul of Baycourt, so we cannot wait to welcome everyone back soon. Based on results of an online survey we conducted in May, there is also a huge desire amongst many in the community for Baycourt to reopen and get back to the business of hosting high-quality live events again.

The survey aimed to give the Baycourt leadership team an insight into how the community was feeling about returning to venue, as well as provide people with an opportunity to share any concerns they may have about coming back. More than 400 people completed the survey, with an overwhelming 81 percent of respondents saying that when Baycourt eventually reopens they had no concerns about returning to the venue for live events.

Of the 19 percent of respondents who said they did have concerns, the most common themes related to hygiene practices of audience members and staff, cleaning of high traffic areas and touch points, the ability for people to maintain social distancing, and the possibility of people visiting Baycourt when they are sick.

Please know that during Level 2 the Baycourt staff worked hard behind the scenes to introduce a range of new measures designed to ensure everyone’s safety. These range of measures include installing new sanitising stations, instituting contactless payment and ticket entry to the venue, plus increasing the frequency of cleaning, especially in high traffic areas.

It is also important to note that if people have any concerns while visiting Baycourt to make sure they speak to one of the front of house staff who are always available to help during events.

While there are no Government restrictions on public venues or mass gatherings at Level 1, Baycourt will be adopting a new voluntary code of compliance, dubbed the COVID Code, that was developed in partnership by numerous event industry representative bodies specifically for the Aotearoa event sector.

By adopting this code we’re saying to our Tauranga Moana community that we will stay up to date with Ministry of Health guidance on the response to COVID-19, implement best practice to maintain a high standard of hygiene, and will enable our visitors to maintain their own record for the purposes of contact tracing.

The COVID-19 outbreak wreaked havoc on Baycourt’s events diary, with many local, national and international companies and groups being forced to either postpone or cancel their shows. But all is not as grim as first thought and with the number of enquiries and bookings fielded by Baycourt increasing significantly following the move to Level 1, the immediate future is already beginning to look quite promising.

More and more shows are being added as the days pass, so while it may take a while for our What’s On calendar to return to the level that a lot of people accustomed to, it won’t be for forever! So please keep a close eye on the Baycourt website and our social media pages for up-to-date show information.

Baycourt thanks our Tauranga Moana community for the support you’ve shown us during the lock down, and for your collective efforts in the fight against Covid. We are at Level 1 because of your sacrifices and your ability to stay strong in the face of adversity – what we have accomplished together is a massive feat.

See you soon at Baycourt - where the arts come alive!
Baycourt manager James Wilson

UPDATE - THURSDAY 4 June: BAYCOURT TO REOPEN AT COVID-19 ALERT LEVEL 1

We cannot wait to see you again, and with the Government set to make a decision about Alert Level 1 soon we wanted to let you know what it'll mean for performances at Baycourt Community & Arts Centre.

Our plan is to reopen once we're at Alert Level 1, but while we would love nothing more than to throw open our doors and bid everyone a warm 'haere mai', we'll be taking a careful approach to reopening Baycourt. 

During Alert Level 2 our staff have worked hard implementing a range of measures to ensure audiences, artists and staff safety, like installing sanitising stations, instituting contactless payment and ticket entry to the venue, on top of an increased frequency of cleaning, especially in high traffic areas.

While there’s no restrictions on public gatherings at Alert Level 1, we will be encouraging audience members to practice good hygiene (wash, dry and sanitise hands), be mindful of social distancing, maintain their own contact tracing diaries, and to stay at home if they are feeling sick.

Unfortunately, COVID-19 wreaked havoc on our events diary, so it may take a while for it to return to the level you’re accustomed to. But we're adding more and more shows as the days pass – so keep a close eye on the Baycourt website and our social media pages (Facebook, Instagram and Twitter) for updates!

Once we are at Level 1 we’ll also have the box office open to the public again, but in the meantime you can still purchase tickets for shows at Baycourt through Ticketek, either online at ticketek.co.nz or by calling 0800 TICKETEK (842 538).

Mā te wā – See you soon
Baycourt Manager James Wilson


UPDATE - THURSDAY 10 MAY: WHAT COVID-19 ALERT LEVEL 2 MEANS FOR BAYCOURT

Aotearoa is now officially at COVID-19 Alert Level 2 and today marks the beginning of New Zealand’s return to normal life, albeit, a ‘new, safer normal’.

The Baycourt team has missed seeing everyone since we went into lockdown back in March, and we all cannot wait to welcome you back to the centre soon!

However, it’s not quite ‘curtain up’ just yet for Baycourt and we will remain closed to the public for the initial weeks of Level 2. Our box office will also remain closed to the public for the time being too.

People are the heart of Baycourt and we want everyone who visits the centre to enjoy an incredible experience in a safe and welcoming environment.

Under Level 2, public gatherings are limited to 100 people, and groups must be kept to 10 people and less. Venues must also ensure people are kept at least 1 metre apart, and while not impossible, it would be extremely difficult to maintain.

But please know Baycourt is working hard behind the scenes to ensure we‘re able to safely look after audiences, artists and staff when we open our doors again.

During Level 2 we will be introducing and implementing a range of new measures designed to ensure everyone’s safety. This includes installing new sanitising stations, instituting contactless payment and ticket entry to the venue, plus increasing the frequency of cleaning, especially in high traffic areas.

Baycourt will be reviewing our position on a weekly basis and will keep our community up to date with plans as they evolve and as we head towards Level 1.

Please note that though our box office will remain closed, you are still able to purchase tickets for shows coming up at Baycourt through Ticketek either online at ticketek.co.nz or over the phone by calling 0800 TICKETEK (842 538).

Ka kite anō au i a koutou,
Baycourt Manager James Wilson


UPDATE - FRIDAY 24 APRIL: MOVING TO COVID-19 ALERT LEVEL 3

On April 20 the Government announced Aotearoa/New Zealand will move to alert level 3 of lockdown at 11:59pm on Monday, April 27.

Baycourt Community & Arts Centre is following strict Government guidelines requiring public gatherings be cancelled and venues stay closed.

Under Level 3, Baycourt’s situation will remain unchanged and the centre will remain closed to the public until further notice.

Kiwi businesses able to operate at Level 3 can only do so if they remain contactless. This is impossible for us to implement as theatre and live entertainment relies on people coming together for a shared experience. This means Baycourt’s stages will stay dark - but only for the moment.

Once we come out the other side of the COVID-19 pandemic we know our community will want to come together to share stories and celebrate what makes our city such a great place to live.

The Baycourt team is working behind the scenes to ensure when the time comes for our doors to open again, we can do so in a manner that offers a safe and welcoming environment for our audiences, artists and staff.

Though we remain closed during this period, tickets to future events can still be booked via the Baycourt website, or by contacting Ticketek.

Hang in there Tauranga – bubble life is making the difference for Aotearoa/New Zealand. Let’s keep focused on getting through this together.

Mā pango, mā whero, ka oti ai te mahi
Through our collective efforts, we can achieve.

Ka kite anō au i a koutou,
Baycourt Manager James Wilson


UPDATE - TUESDAY, MARCH 24: BAYCOURT COMMUNITY & ARTS CENTRE CLOSED 

Following the Government's March 23 announcement that the COVID-19 alert level will be raised to Level 4 on Wednesday 25 March, Baycourt Community & Arts Centre will remain closed until further notice.

Scheduled events at Baycourt from now up until Thursday 23 April (subject to change) are now cancelled or postponed.

All ticketing enquires, refunds and exchanges will now be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz We ask you to please be patient as the Ticketek team are currently processing a large number of refunds at present, so response times may be longer than usual.

Aroha nui and be safe,
Baycourt Manager James Wilson


UPDATE - MONDAY, MARCH 23: BAYCOURT BOX OFFICE CLOSED TO THE PUBLIC

In response to the COVID-19 pandemic and to protect our community from the spread of the virus, all public performances and events scheduled to take place at Baycourt Community & Arts Centre up until Tuesday, 31 March have been cancelled or postponed, and the Baycourt Box Office will also be closed during this time. Our closure will be monitored and reassessed on an ongoing basis.

All ticketing enquires, refunds and exchanges will now be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz

We ask you to please be patient during this process. The team at Ticketek NZ are working hard to process refunds for a range of cancelled events and so response times may be longer than usual.

Please stay safe, and most importantly, remember to wash and dry your hands regularly, cough and sneeze into your elbow, and look after yourselves and your loved ones!

Ngā manaakitanga, 
Baycourt Manager James Wilson


UPDATE - TUESDAY, MARCH 17: PEOPLE ARE THE HEART AND SOUL OF BAYCOURT COMMUNITY & ARTS CENTRE AND NOTHING IS MORE IMPORTANT TO US THAN PROTECTING OUR AUDIENCES, PERFORMERS AND STAFF. 

In response to the COVID-19 pandemic, Tauranga City Council has made the decision to cancel all scheduled public performances at Baycourt from Wednesday, 18 March, until Tuesday, 31 March. The situation will be re-evaluated at that time.

Baycourt's Addison Theatre (where all the performances were scheduled to take place) has a capacity of 582 seats. We have explored the possibility of limiting capacity for event attendance, however, council decided cancelling performances at Baycourt is the best way to support the NZ Government’s intent of the current measures in place - which is to avoid non-essential gatherings which may facilitate the spread of COVID-19.

All ticket holders for events scheduled from March 18-31 will be refunded in full. Ticket holders will be contacted directly by Ticketek New Zealand, and do not need to contact Baycourt.

We ask you to please be patient during this process. The team at Ticketek NZ are working hard to process refunds for a range of cancelled events and so response times may be longer than usual.

Please know this decision has not been made lightly and we thank you for your understanding and support.

Ngā mihi nui,
Baycourt Manager James Wilson


 

Baycourt Community & Arts Centre is closely monitoring the situatiuon regarding COVID-19.

If there are any developments or our situation changes we will notify our community via this page, our FacebookInstagram and Twittter social media pages. To receive email updates, click here to subscribe to the Baycourt e-newsletter.

if you would like more information about COVID-19 please visit the Ministry of Health website.

For information on Tauranga City Council's response visit their dedicated COVID-19 web page.

If you would like to discuss any concerns you might have with the Baycourt Community & Arts Centre team, please email baycourt@tauranga.govt.nz.