Previous COVID-19 updates

UPDATE – SEPTEMBER 21, 2021: COVID ALERT LEVEL 2 MAXIMUM AUDIENCE NUMBERS UPDATED

At the September 20 Government briefing, Prime Minister Jacinda Ardern announced Aotearoa New Zealand (excluding Auckland and the North Waikato) will stay at Covid-19 Alert Level 2 for at least two more weeks as of 11.59pm on Tuesday 21 September.

It was also announced that the 100 person limit for events will be reinstated as of 11.59pm, Tuesday 21 September. 

Below is the most current information regarding restrictions that will apply to all shows and events hosted at Baycourt Community & Arts Centre during Alert Level 2:

  • CONTACT TRACING: Everyone aged 12+ must scan in with the NZ COVID Tracer app or use Baycourt's digital sign-in system managed by staff at the entrance.
  • FACE COVERINGS: Face coverings must be worn by everyone aged 12+ in Baycourt's public spaces (e.g. foyer and toilets). Once seated you can remove it. All Baycourt staff will be wearing masks.
  • PHYSICAL DISTANCING: Please keep a 1 metre gap between yourself and others who are not in your group.
  • LIMITED NUMBERS: Audience numbers have been limited to a maximum of 100 people (as at 11.59pm, Tuesday 21 September).
  • ALLOCATED SEATING: Baycourt staff will escort you to your seat to ensure physical distancing. If you're in a group of four or more, please be aware you may not be seated with your full group.

Also, a friendly reminder that if you are feeling sick please stay at home.

If you have tickets to an upcoming event at Baycourt, all show updates will be displayed on the Baycourt website and shared via our social media channels. If you are attending an event at Baycourt during Alert Level 2 please note that you will receive a pre-show email containing relevant health and safety information specific to that event, plus an outline of what to expect when visiting Baycourt.

If you have tickets to a show that has been postponed or rescheduled due to COVID-19, all ticketing enquires, refunds and exchanges are being managed by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz. We ask you to please be patient as the Ticketek team are currently processing a large number of refunds from events happening across the motu / country.

Baycourt will be reviewing our COVID-19 operating procedures regularly and will keep our community up to date with plans as they evolve.

Ngā mihi nui,
Baycourt manager Reena Snook


UPDATE – SEPTEMBER 7, 2021: NEW COVID-19 ALERT LEVEL 2 (DELTA) RESTRICTIONS INTRODUCED

Baycourt Community & Arts Centre welcomes the Government’s announcement that Aotearoa New Zealand (excluding Auckland) will move to Covid-19 Alert Level 2 at 11.59pm on Tuesday 7 September.

With the return of Alert Level 2 we are delighted to advise the Baycourt Box Office will re-open to the public on Monday 13 September, and will continue to operate weekdays, Monday to Friday, from 10am to 4pm.

At the September 6 briefing, Prime Minister Jacinda Ardern also confirmed new Alert Level 2 (Delta) restrictions have been introduced to combat the more infectious Covid-19 Delta strain, including:

  • Everyone aged 12 and over must legally keep a record when visiting public locations like Baycourt, either by scanning locations’ QR codes with the NZ COVID Tracer app or by manually signing in
  • A limit of 50 people applies to all indoor events and gatherings
  • If you’re going to an event you must maintain a 1 metre distance from people you do not know  and wearing a face covering is encouraged.

Please be aware that with the new 50-person limit on indoor events at Alert Level 2, some scheduled shows at Baycourt may be subject to health and safety restrictions (e.g. capacity restrictions), postponement, or cancellation. This is subject to change following the Government’s review of Alert Level settings on September 13.

If you have tickets to an upcoming event at Baycourt, all show updates will be displayed on the Baycourt website and shared via our social media channels. If you are attending an event at Baycourt during Alert Level 2 please note that you will receive a pre-show email containing relevant health and safety information specific to that event, plus an outline of what to expect when visiting Baycourt.

If you have tickets to a show that has been affected by the current lockdown or by the new Alert Level 2 restrictions, all ticketing enquires, refunds and exchanges are being managed by Ticketek.

Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz. We ask you to please be patient as the Ticketek team are currently processing a large number of refunds from events happening across the motu / country.

Baycourt will be reviewing our position regularly during Alert Level 2 and will keep our community up to date with plans as they evolve.

Noho ora mai rā, nā
Baycourt manager Reena Snook


UPDATE – AUGUST 31, 2021: WHAT COVID-19 ALERT LEVEL 3 MEANS FOR BAYCOURT

Following the Government’s recent announcement, Aotearoa New Zealand (excluding Auckland and Northland) will move to Covid-19 Alert Level 3 at 11:59pm on Tuesday 31 August. Alert Level 3 will be in place initially for a week, with the Government to review level settings on Monday 6 September.

However, due to strict Alert Level 3 restrictions on public venues and gatherings, our situation remains unchanged, and Baycourt Community & Arts Centre will remain closed to the public until further notice. All scheduled events up to September 6 (subject to change) are cancelled or postponed.

If you have tickets to an upcoming show, we recommend keeping an eye on Baycourt's What's On events page which we are updating regularly with all the latest information. Ticketek have also launched a new webpage dedicated to providing information about live events across Aotearoa New Zealand that have been postponed or cancelled due to Covid-19 Alert Level restrictions.

If you had tickets to a show affected by the current lockdown, all ticketing enquires, refunds and exchanges are being managed by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz. We ask you to please be patient as the Ticketek team are currently processing a large number of refunds from events happening across the motu / country.

Please know the Baycourt team is working behind the scenes with event organisers and promoters to ensure that when it is time to open our doors again, we offer a safe and welcoming environment for our audiences, artists, and staff alike.

Though we remain closed during this period, tickets to future events can still be booked online via the Baycourt and Ticketek New Zealand websites.

Ka kite anō au i a koutou,
Baycourt Manager Reena Snook


UPDATE – AUGUST 24, 2021: TAURANGA MOANA REMAINS AT COVID-19 ALERT LEVEL 4

Following the Government’s announcement on Monday 23 August, all of Aotearoa / New Zealand will remain at COVID-19 Alert Level 4 until 11.59pm on Friday 27 August. As a result, Baycourt Community & Arts Centre will stay closed to the public until further notice.

TICKETING

All scheduled events up until August 27 are now cancelled or postponed.

We are pleased to confirm the Tauranga Primary Schools Music Festival – Songs of Aotearoa, originally scheduled to take place at Baycourt from August 23-27, has been rescheduled to November 15-19. More information can be found here.

If you had tickets to a show affected by the current lockdown, all ticketing enquires, refunds and exchanges are being managed by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz. We ask you to please be patient as the Ticketek team are currently processing a large number of refunds from events happening across the motu / country.

MANDATORY RECORD KEEPING

On Sunday 22 August, the Government announced new record keeping rules to facilitate greater contact tracing capabilities. The mandatory use of the COVID-19 tracer app or manually signing in when visiting most public places, will now apply at all Alert Levels and will come into effect seven days following the next change in COVID-19 Alert Levels.

Whilst Baycourt already prominently displays QR codes for visitors, we will be reviewing our existing manual sign in process and will communicate any adjustments we make in due course.

We know it’s a challenging time for many people in our community, but just remember: we’ve done this before and we can do it again. Kia kaha koutou, stay strong, stay the course and keep smiling.

Noho ora mai
Baycourt Manager Reena Snook

UPDATE – AUGUST 18, 2021: TAURANGA MOANA RETURNS TO COVID-19 ALERT LEVEL 4

With Tauranga Moana returning to COVID-19 Alert Level 4 for three days as of Wednesday 17 August, we regret to advise Baycourt Community & Arts Centre is now closed to the public until further notice.

Scheduled events at Baycourt throughout the lockdown are now cancelled or postponed.

All ticketing enquires, refunds and exchanges will be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz We ask you to please be patient as the Ticketek team are currently processing a large number of refunds at present.

Baycourt wishes to thank its community for its ongoing support and aroha during this difficult time. We look forward to welcoming you back to our venue soon.

Ngā manaakitanga,
Baycourt Manager Reena Snook


UPDATE - JUNE 18, 2021: COVID-19 Safety at BAYCOURT COMMUNITY & ARTS CENTRE

In March 2021, Aotearoa returned to Alert Level 1 (AL1). While there are no Government restrictions on public events/gatherings at AL1, the health and safety of audiences, artists and staff is still, and will always be, Baycourt Community & Arts Centre's highest priority. Since the initial Covid outbreak and subsequent lockdown back in 2020, Baycourt staff have implemented a range of safety measures to ensure everyone’s safety, including:

  • Hand sanitising stations
  • Increased frequency of cleaning, especially in high traffic areas.
  • Contactless payment and ticket entry to the venue
  • Displaying of NZ COVID Tracer app QR codes for contact tracing purposes

While the wearing of face masks is not a mandatory requirement at AL1, you are welcome to wear one when visiting Baycourt, if that makes you feel more comfortable. 

We also want to kindly remind you that it is essential that you do not attend events or shows at Baycourt if you are feeling sick or unwell. 

If you have any concerns during your visit to Baycourt, please speak with one of our friendly front of house staff.

Ngā mihi nui
Baycourt manager Reena Snook


UPDATE - FEBRUARY 15, 2021: RETURN TO ALERT LEVEL 2 AND WHAT IT MEANS FOR BAYCOURT

Recently the Government implemented Alert Level 2 (AL2) restrictions across Aotearoa / New Zealand (excluding Auckland) following the discovery of three community cases of COVID-19 in Auckland recently. These AL2 restrictions will be in effect until 11.59pm - Wednesday 17 February.

Please note: no shows or events were scheduled to take place at Baycourt Community & Arts Centre during this period, and currently, there are no show/event postponements or cancellations to announce at this stage. However. this is subject to change should the Government extends AL2 beyond February 17. 

At AL2, the Baycourt Box Office will continue to operate under limited hours: Monday to Friday: 10am–4pm. Saturday & Sunday: Closed.

We want to reiterate to our community that the health and safety of audiences, artists and staff is Baycourt’s highest priority.

Since the initial Covid outbreak in 2020 we have implemented a range of safety measures at Baycourt to help ensure everyone’s safety when visiting our venue:

  • Increased frequency of cleaning, especially in high traffic areas
  • Installation of sanitising stations throughout the venue
  • Displaying our QR code posters throughout the venue
  • Providing alternative contact tracing systems for people without the NZ COVID Tracer app or smart phone.
  • Instituting ticketless entry to the venue

All Baycourt staff who feel unwell are required to stay home. We respectfully ask you do not attend events or performances at Baycourt if you too are also feeling unwell.

For more information about AL2 restrictions, visit https://covid19.govt.nz/alert-system/alert-level-2/

The Government is now asking all Kiwis across Aotearoa / New Zealand to help stamp out this virus and you can do this by simply: 

  • Washing your hands
  • Scaning QR codes
  • Turning on Bluetooth tracing on the NZ COVID Tracer app
  • Staying home if you’re feeling unwell and get advice about a COVID-19 test.

We will keep all ticket holders up-to-date on any developments. If you have tickets for an upcoming event at Baycourt, please check our website, or our Facebook, Instagram and Twitter social media channels for any further information regarding your visit. Should any refunds and exchanges become necessary for postponed or cancelled performances, this will be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz 

KIA KAHA, KIA MĀIA, KIA MANAWANUI
BE STRONG, BE BRAVE, BE STEADFAST

Ngā manaakitanga
The Baycourt Community & Arts Centre Team


UPDATE - september 24, 2020: Getting back to business at alert level1

It is a bit of a case of déjà vu, but it still goes without saying – Baycourt Community & Arts Centre is utterly thrilled to be getting back to the business of delivering high quality shows for crowds of more than 100 people again!

The Baycourt team is overjoyed by the prospect of seeing our venue filled with hundreds of happy people experiencing the excitement and delight that only a live event can offer, but we also recognise some people may feel anxious about attending events at Alert Level 1 (AL1).

While there are no Government restrictions on public events at Level 1, the health and safety of audiences, artists and staff is still, and will always be, our highest priority. Since the initial Covid outbreak and subsequent lockdown back in March, Baycourt staff have worked tirelessly behind the scenes implementing a range of safety measures to ensure everyone’s safety. These measures include installing new sanitising stations, instituting contactless payment and ticket entry to the venue, all on top of an increased frequency of cleaning, especially in high traffic areas.

While contract tracing is not a mandatory requirement, we strongly encourage you to keep maintaining your contact tracing diaries using your preferred method. Baycourt will continue to display the Government’s NZ COVID Tracer app QR code at our venue during AL1. The wearing face masks is also not a mandatory requirement at AL1, but please wear one during your visit to Baycourt if it helps to put your mind at ease.

If you have any concerns during your visit to Baycourt, please speak to one of the front of house staff who are always available to help during events.

We also want to respectfully remind you that it is essential you do not attend events or shows at Baycourt if you are feeling sick or unwell. 

On top of these measures, in June we adopted the voluntary COVID Code of compliance, developed in partnership by numerous event industry representative bodies specifically for the Aotearoa event sector. By adopting this code, Baycourt has made a commitment to the Tauranga community to stay up to date with Ministry of Health guidance, implement best practice to maintain a high standard of hygiene, and enable our visitors to maintain their own record for the purposes of contact tracing.

In adherence to current Government guidelines, anyone from Auckland visiting Baycourt will also need to comply with the current AL2 restrictions relating to social distancing and not attending events with a capacity larger than 100 persons. If you are from Auckland we respectfully ask you to please refrain from attending events at Baycourt until AL1 conditions are in force across the entire country.

If you are from the Auckland region and have booked tickets for an upcoming event or show at Baycourt which does not meet your AL2 conditions, please contact Ticketek on 0800 842 538 or email online@ticketek.co.nz

Take care everyone and ngā mihi nui
Baycourt manager James Wilson


UPDATE - August 17, 2020: HOW STAYING AT ALERT LEVEL 2 AFFECTS BAYCOURT

Following the Government’s recent announcement, Aotearoa (excluding Auckland) will remain at Alert Level 2 until Wednesday 21 August.

Baycourt Community & Arts Centre wishes to advise some scheduled shows at our venue may be subjected to Alert Level 2 restrictions, postponement or cancellation.

If you have purchased tickets to an event that is potentially affected by Level 2 restrictions, Baycourt will keep you up to date with the latest information and developments as they come to hand.

Should an event you have purchased tickets for be postponed, you can request for your booking to be transferred to the new dates or ask for a refund. Should the show be cancelled, you will receive a refund.

In the event of a scheduled show at Baycourt being postponed or cancelled, please contact Ticketek directly by calling 0800 842 538 or email online@ticketek.co.nz

We also want to emphasise that you can purchase tickets for shows and events at Baycourt in the foreseeable future with full confidence - you will not be left out of pocket if a show is postponed or cancelled.

Under Level 2, Baycourt’s box office will also remain open and will continue operating under limited hours: Monday to Friday, 10am–4pm.

For more information about shows/events at Baycourt please see our website, or Facebook, Instagram and Twitter social media channels.

See you soon and please take care of one and other
Baycourt manager James Wilson


UPDATE - August 12, 2020: RETURN TO ALERT LEVEL 2 AND WHAT IT MEANS FOR BAYCOURT

As you are now aware, Aotearoa moves to Alert Level 2 at 12pm - Wednesday 12 August after four confirmed cases of COVID-19 were discovered in Auckland recently.

Baycourt Community & Arts Centre will remain open at Alert Level 2 and our box office will continue to operate on limited opening hours: Monday to Friday, 10am–4pm.

Scheduled events at Baycourt may be subject to restrictions, postponements or cancellations, depending on developments with the current restriction levels. The latest information will be displayed on the Baycourt website and Baycourt social media channels. If you have tickets for an upcoming event at Baycourt, please check the Baycourt website for any further information regarding your visit.

Should any refunds and exchanges become necessary for postponed or cancelled performances, this will be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz  Please be patient as the Ticketek team is currently processing a large number of enquiries so response times may be longer than usual.

The Government is asking all Kiwis across the motu/country to help stamp out this virus, so right now we all need to:

  • Continue or get back to stringent hand hygiene, sneeze and cough into your elbow
  • If you or a family member are unwell please stay at home and contact Healthline or your GP about getting a test
  • Practice physical distancing of two meters wherever possible
  • Consider wearing a mask in public spaces or places where it is hard to physically distance
  • Keep track of where you’ve been and who you’ve seen by keeping a written diary or by downloading the NZ COVID Tracer app.

If you have any concerns please seek advice from Healthline or your GP on getting a test.

Please stay safe everyone and remember - we've done this before, we can do it again. 

KIA KAHA, KIA MĀIA, KIA MANAWANUI
BE STRONG, BE BRAVE, BE STEADFAST

Ngā manaakitanga,
Baycourt manager James Wilson


UPDATE - JUNE 16, 2020: BAYCOURT VOLUNTARILY ADOPTING NEW 'COVID CODE'

The health and safety of our audiences, artists and staff is of the highest priority to Baycourt Community and Arts Centre, and as Aotearoa recovers from the COVID-19 crisis, we recognise some people in our Tauranga Moana community may be feeling nervous about attending public events at Level 1.

Today I would like to announce to our Tauranga Moana community that Baycourt has adopted The COVID Code - a voluntary code designed by the live events sector to outline best practice for safe delivery of events and public gatherings, informed by Ministry of Health guidance to reduce COVID-19 related risks.

The code has been developed by the events sector, in consultation with New Zealand Major events at the Ministry of Business, Innovation and Employment. The code is designed to enable the events sector to appropriately support the Ministry of Health to contact trace, if an outbreak of COVID-19 were to occur.

The code is not intended to replace existing systems and processes that the events sector have in place in accordance with existing legal obligations.

If you have any questions about the code, or how Baycourt is managing public health and safety, please do not hesitate to get in touch with us by emailing baycourt@tauranga.govt.nz or by calling 07 577 7189.

CLICK HERE TO READ THE COVID CODE 

Ka kite anō au i a koutou - see you all again soon,
Baycourt manager James Wilson


UPDATE - JUNE 12, 2020: FIRST PHASE OF BAYCOURT REOPENING STARTS JUNE 15

After months of waiting in the wings Baycourt Community & Arts Centre is overjoyed to announce the first phase of its reopening starts soon!

With Aotearoa now at COVID Alert Level 1, Baycourt can begin progressively reopening aspects of the award-winning Tauranga venue, starting with its box office which initially will open Mondays to Fridays only, 10am to 4pm, from June 15.

Following this, the first live event to be hosted at Baycourt since New Zealand went into lockdown back in March will be Tauranga Musica and Pure Print’s concert The Kugels which is onstage in the X Space on Sunday 21 June.

To say we have missed hosting our Tauranga Moana community at Baycourt is a massive understatement. People are the heart and soul of Baycourt, so we cannot wait to welcome everyone back soon. Based on results of an online survey we conducted in May, there is also a huge desire amongst many in the community for Baycourt to reopen and get back to the business of hosting high-quality live events again.

The survey aimed to give the Baycourt leadership team an insight into how the community was feeling about returning to venue, as well as provide people with an opportunity to share any concerns they may have about coming back. More than 400 people completed the survey, with an overwhelming 81 percent of respondents saying that when Baycourt eventually reopens they had no concerns about returning to the venue for live events.

Of the 19 percent of respondents who said they did have concerns, the most common themes related to hygiene practices of audience members and staff, cleaning of high traffic areas and touch points, the ability for people to maintain social distancing, and the possibility of people visiting Baycourt when they are sick.

Please know that during Level 2 the Baycourt staff worked hard behind the scenes to introduce a range of new measures designed to ensure everyone’s safety. These range of measures include installing new sanitising stations, instituting contactless payment and ticket entry to the venue, plus increasing the frequency of cleaning, especially in high traffic areas.

It is also important to note that if people have any concerns while visiting Baycourt to make sure they speak to one of the front of house staff who are always available to help during events.

While there are no Government restrictions on public venues or mass gatherings at Level 1, Baycourt will be adopting a new voluntary code of compliance, dubbed the COVID Code, that was developed in partnership by numerous event industry representative bodies specifically for the Aotearoa event sector.

By adopting this code we’re saying to our Tauranga Moana community that we will stay up to date with Ministry of Health guidance on the response to COVID-19, implement best practice to maintain a high standard of hygiene, and will enable our visitors to maintain their own record for the purposes of contact tracing.

The COVID-19 outbreak wreaked havoc on Baycourt’s events diary, with many local, national and international companies and groups being forced to either postpone or cancel their shows. But all is not as grim as first thought and with the number of enquiries and bookings fielded by Baycourt increasing significantly following the move to Level 1, the immediate future is already beginning to look quite promising.

More and more shows are being added as the days pass, so while it may take a while for our What’s On calendar to return to the level that a lot of people accustomed to, it won’t be for forever! So please keep a close eye on the Baycourt website and our social media pages for up-to-date show information.

Baycourt thanks our Tauranga Moana community for the support you’ve shown us during the lock down, and for your collective efforts in the fight against Covid. We are at Level 1 because of your sacrifices and your ability to stay strong in the face of adversity – what we have accomplished together is a massive feat.

See you soon at Baycourt - where the arts come alive!
Baycourt manager James Wilson


UPDATE - June 4, 2020: BAYCOURT TO REOPEN AT COVID-19 ALERT LEVEL 1

We cannot wait to see you again, and with the Government set to make a decision about Alert Level 1 soon we wanted to let you know what it'll mean for performances at Baycourt Community & Arts Centre.

Our plan is to reopen once we're at Alert Level 1, but while we would love nothing more than to throw open our doors and bid everyone a warm 'haere mai', we'll be taking a careful approach to reopening Baycourt. 

During Alert Level 2 our staff have worked hard implementing a range of measures to ensure audiences, artists and staff safety, like installing sanitising stations, instituting contactless payment and ticket entry to the venue, on top of an increased frequency of cleaning, especially in high traffic areas.

While there’s no restrictions on public gatherings at Alert Level 1, we will be encouraging audience members to practice good hygiene (wash, dry and sanitise hands), be mindful of social distancing, maintain their own contact tracing diaries, and to stay at home if they are feeling sick.

Unfortunately, COVID-19 wreaked havoc on our events diary, so it may take a while for it to return to the level you’re accustomed to. But we're adding more and more shows as the days pass – so keep a close eye on the Baycourt website and our social media pages (Facebook, Instagram and Twitter) for updates!

Once we are at Level 1 we’ll also have the box office open to the public again, but in the meantime you can still purchase tickets for shows at Baycourt through Ticketek, either online at ticketek.co.nz or by calling 0800 TICKETEK (842 538).

Mā te wā – See you soon
Baycourt Manager James Wilson


UPDATE - MAY 10, 2020: WHAT COVID-19 ALERT LEVEL 2 MEANS FOR BAYCOURT

Aotearoa is now officially at COVID-19 Alert Level 2 and today marks the beginning of New Zealand’s return to normal life, albeit, a ‘new, safer normal’.

The Baycourt team has missed seeing everyone since we went into lockdown back in March, and we all cannot wait to welcome you back to the centre soon!

However, it’s not quite ‘curtain up’ just yet for Baycourt and we will remain closed to the public for the initial weeks of Level 2. Our box office will also remain closed to the public for the time being too.

People are the heart of Baycourt and we want everyone who visits the centre to enjoy an incredible experience in a safe and welcoming environment.

Under Level 2, public gatherings are limited to 100 people, and groups must be kept to 10 people and less. Venues must also ensure people are kept at least 1 metre apart, and while not impossible, it would be extremely difficult to maintain.

But please know Baycourt is working hard behind the scenes to ensure we‘re able to safely look after audiences, artists and staff when we open our doors again.

During Level 2 we will be introducing and implementing a range of new measures designed to ensure everyone’s safety. This includes installing new sanitising stations, instituting contactless payment and ticket entry to the venue, plus increasing the frequency of cleaning, especially in high traffic areas.

Baycourt will be reviewing our position on a weekly basis and will keep our community up to date with plans as they evolve and as we head towards Level 1.

Please note that though our box office will remain closed, you are still able to purchase tickets for shows coming up at Baycourt through Ticketek either online at ticketek.co.nz or over the phone by calling 0800 TICKETEK (842 538).

Ka kite anō au i a koutou,
Baycourt Manager James Wilson


UPDATE - APRIL 24, 2020: MOVING TO COVID-19 ALERT LEVEL 3

On April 20 the Government announced Aotearoa/New Zealand will move to alert level 3 of lockdown at 11:59pm on Monday, April 27.

Baycourt Community & Arts Centre is following strict Government guidelines requiring public gatherings be cancelled and venues stay closed.

Under Level 3, Baycourt’s situation will remain unchanged and the centre will remain closed to the public until further notice.

Kiwi businesses able to operate at Level 3 can only do so if they remain contactless. This is impossible for us to implement as theatre and live entertainment relies on people coming together for a shared experience. This means Baycourt’s stages will stay dark - but only for the moment.

Once we come out the other side of the COVID-19 pandemic we know our community will want to come together to share stories and celebrate what makes our city such a great place to live.

The Baycourt team is working behind the scenes to ensure when the time comes for our doors to open again, we can do so in a manner that offers a safe and welcoming environment for our audiences, artists and staff.

Though we remain closed during this period, tickets to future events can still be booked via the Baycourt website, or by contacting Ticketek.

Hang in there Tauranga – bubble life is making the difference for Aotearoa/New Zealand. Let’s keep focused on getting through this together.

Mā pango, mā whero, ka oti ai te mahi
Through our collective efforts, we can achieve.

Ka kite anō au i a koutou,
Baycourt Manager James Wilson


UPDATE - MARCH 24, 2020: BAYCOURT COMMUNITY & ARTS CENTRE CLOSED 

Following the Government's March 23 announcement that the COVID-19 alert level will be raised to Level 4 on Wednesday 25 March, Baycourt Community & Arts Centre will remain closed until further notice.

Scheduled events at Baycourt from now up until Thursday 23 April (subject to change) are now cancelled or postponed.

All ticketing enquires, refunds and exchanges will now be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz We ask you to please be patient as the Ticketek team are currently processing a large number of refunds at present, so response times may be longer than usual.

Aroha nui and be safe,
Baycourt Manager James Wilson


UPDATE - MARCH 23, 2020: BAYCOURT BOX OFFICE CLOSED TO THE PUBLIC

In response to the COVID-19 pandemic and to protect our community from the spread of the virus, all public performances and events scheduled to take place at Baycourt Community & Arts Centre up until Tuesday, 31 March have been cancelled or postponed, and the Baycourt Box Office will also be closed during this time. Our closure will be monitored and reassessed on an ongoing basis.

All ticketing enquires, refunds and exchanges will now be handled by Ticketek. Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz

We ask you to please be patient during this process. The team at Ticketek NZ are working hard to process refunds for a range of cancelled events and so response times may be longer than usual.

Please stay safe, and most importantly, remember to wash and dry your hands regularly, cough and sneeze into your elbow, and look after yourselves and your loved ones!

Ngā manaakitanga, 
Baycourt Manager James Wilson


UPDATE - MARCH 17, 2020: PEOPLE ARE THE HEART AND SOUL OF BAYCOURT COMMUNITY & ARTS CENTRE AND NOTHING IS MORE IMPORTANT TO US THAN PROTECTING OUR AUDIENCES, PERFORMERS AND STAFF. 

In response to the COVID-19 pandemic, Tauranga City Council has made the decision to cancel all scheduled public performances at Baycourt from Wednesday, 18 March, until Tuesday, 31 March. The situation will be re-evaluated at that time.

Baycourt's Addison Theatre (where all the performances were scheduled to take place) has a capacity of 582 seats. We have explored the possibility of limiting capacity for event attendance, however, council decided cancelling performances at Baycourt is the best way to support the NZ Government’s intent of the current measures in place - which is to avoid non-essential gatherings which may facilitate the spread of COVID-19.

All ticket holders for events scheduled from March 18-31 will be refunded in full. Ticket holders will be contacted directly by Ticketek New Zealand, and do not need to contact Baycourt.

We ask you to please be patient during this process. The team at Ticketek NZ are working hard to process refunds for a range of cancelled events and so response times may be longer than usual.

Please know this decision has not been made lightly and we thank you for your understanding and support.

Ngā mihi nui,
Baycourt Manager James Wilson