Tickets and seating

Eventfinda is the official ticketing provider for all ticketed events at Baycourt

When making your booking, please ensure you are purchasing tickets from Eventfinda only; Baycourt has no obligation to honour tickets purchased via unauthorised re-sellers.

Box office

Baycourt has a dedicated box office for ticket sales, and as an official ticketing agency for Eventfinda, you can also purchase tickets from our box office for other events outside of Baycourt where Eventfinda is the ticketing provider.

Our standard box office hours are:

  • Monday to Friday: 10am - 4pm
  • Saturday, Sunday & public holidays: Closed

It's also open one hour before every ticketed event, for door sales and ticket collection.

If you have any questions about our venue, your seats/tickets or upcoming shows at Baycourt, please don’t hesitate to contact us on baycourtboxoffice@tauranga.govt.nz or (07) 577 7188 (then select option 1).


Accessibility

Baycourt is proud to be an accessibility-friendly facility. As everyone’s access needs are different, we recommend you give our box office a call on 07 577 7188 to discuss your requirements before booking your ticket.

Click here for more information on accessibility.


Seating plan

Most events hosted at Baycourt will have allocated/reserve seating, however there will be occasions where some events utilise ‘general admission’. Please check your tickets carefully when booking.

Addison Theatre

The elegant Addison Theatre is Baycourt’s show-stopping centrepieceWith 500+ seating capacity (including allocated wheelchair spaces), bespoke orchestra pit, world-class fly tower,  plus state-of-the-art lighting and audio equipment, our audiences are treated to sophisticated experiences that deliver top-quality acoustic and visual delights.

Addison Theatre floor plan (166kb pdf)

X Space

The X Space is a flexible, multi-purpose event space with a variety of seating configurations. Please view seating plans for this venue on the individual ticket purchase page


Booking and transaction fees

When booking tickets for a show at Baycourt it’s important to know that there are a couple of additional fees incurred on top of the ticket price – a booking fee and a delivery fee. We’ve outlined these below for your reference.

Booking fees

Ticket Price

Booking Fee (per ticket) incl. GST

$0.01 - $10.00

$0.50

$10.01 - $20.00

$1.00

$20.01 – 40.00

$1.50

$40.01 – 70.00

$2.00

$70.01 +

$2.50

NB – any Eventfinda tickets you purchase for shows outside of Baycourt incur a service fee of $2.50 incl. GST per ticket.

Transaction fees

Transaction fees only apply should you wish to have your tickets posted or couriered to you. Whilst those fees are subject to change, a standard courier is $9.00 and a rural courier fee is $13.00.  

If you’re paying via credit card, a transaction fee of 2.5% will be charged per transaction. You can use your debit or EFTPOS card at our box office to avoid these charges.


Phone bookings

Fancy a chat? You can purchase tickets over the phone by calling Eventfinda on 0800 289 849 (BUY TIX). Their awesome staff can answer questions about the show and can offer advice on seating.


Group bookings

The only thing better than attending a show at Baycourt is experiencing it with a group of your whānau and friends!

Some events will offer group ticket prices – this is at the discretion of the event organiser/promoter. To be eligible for a group booking, your party will need to meet the group conditions set by the event organiser (e.g. groups of six or more people). All group bookings are subject to booking and transaction fees.


Venue ticket collection

Our box office opens one hour before the scheduled start time for all ticketed shows at Baycourt. You can collect your tickets once you arrive at Baycourt for the show, or feel free to pick them up any time during our regular box office hours (Monday to Friday, 10am to 4pm). Please remember to bring your photo I.D. when you come to collect your tickets.