Ticketek

SERVICE & DELIVERY FEES

When booking tickets for a show at Baycourt it’s important to know that there are a couple of additional fees incurred on top of the ticket price – a service fee and a delivery fee. We’ve outlined these below for your reference.

SERVICE FEES

NB – any Ticketek tickets you purchase for shows outside of Baycourt incur a service fee of $3 per ticket.

Credit card charges vary per event, but usually there is an additional cost for this. You can use your debit or EFTPOS card at the box office to avoid these charges. 

DELIVERY FEES

You can choose to have your tickets ‘delivered’ to you in various ways. We’d recommend choosing the ‘mobile’ delivery option – it means you don’t need to carry a physical ticket, it’s kinder to the environment and its free!

PHONE BOOKINGS

Please call the Ticketek New Zealand call centre on 0800 842 538 (TICKETEK) to purchase tickets over the phone. Their staff can answer any questions about the show and can offer advice on seating and other venue queries. The Baycourt box office is unable to take bookings over the phone.

GROUP BOOKINGS

The only thing better than attending a show at Baycourt is experiencing it with a group of your whānau and friends!

Some events will offer group ticket prices – this is at the discretion of the event organiser/promoter. To be eligible for a group booking, your party will need to meet the group conditions set by the event organiser (e.g. groups of six or more people).

All group bookings are subject to service fees.

To make a group booking please contact Ticketek’s Group Booking Line by calling 09 307 5058 (Monday to Friday, 8.30am – 5pm) or by emailing premium@ticketek.co.nz

PAYING FOR YOUR GROUP BOOKING

When it’s time to pay for your group booking you will be given two options – you can choose to be invoiced, or you can pay for your tickets using a credit/debit card. Fees will apply on your chosen method of payment as follows:

• INVOICE: To be invoiced for a group booking you will need to contact Ticketek’s Group Booking Line $10.00 incl. GST payment fee will apply. The invoice you receive will include Ticketek’s bank account details and needs to be paid within two weeks from its date of issue (or less if event is within two weeks). You can pay your invoice by doing an internet bank transfer or by visiting your bank’s local branch, just don’t forget to take your invoice with you! Once payment has been received, Ticketek will release and issue your tickets. Please note that.

• CREDIT/DEBIT CARD: If you opt to pay for your group booking with a debit/credit card a 3% surcharge will apply. Please note that if you decide to use your credit/debit card to pay a group booking invoice, the 3% surcharge will be waived and you will be charged the $10.00 incl GST invoicing fee instead.

DELIVERY FEES

When making a group booking Ticketek will offer different options for ticket delivery. You can see the different methods and prices in our ‘Delivery Fees’ section above.

ONLINE EZYTICKET & MOBILE TICKETS

All events at Baycourt offers mobile tickets or ezyTickets - all you need is a printer or a smartphone and you’re on your way!

EZYTICKETS

If you selected the ezyTicket delivery option your tickets will be sent to you as a PDF file attached to Ticketek’s booking confirmation email. If you purchased multiple ezyTickets, you will receive multiple PDF files. Please print off and bring all of your ezyTickets with you to Baycourt.

MOBILE TICKETS

To use Ticketek's Mobile Tickets you need a smartphone that is connected to the internet. If you chose the Mobile Ticket delivery option an SMS/text message will be sent to your phone containing the event information and a hyperlink. By clicking the link, a web page will be displayed containing your ticket which our front of house staff will scan as you enter the theatre. We recommend you click the link and open the webpage with your ticket before arriving at Baycourt.