Buying Tickets

Baycourt has a dedicated Box Office for ticket sales, is an agency for Ticketek, and an outlet for TicketDirect. Our friendly and helpful ticketing staff can assist you with tickets for events here at Baycourt and nationwide.

Box Office hours (except for public holidays):

  • Monday to Friday: 8.45am - 5.00pm
  • Saturdays: 9:00am - 1:00pm

We’re also open for an hour before every show at Baycourt. Our friendly Box Office staff will be happy to offer advice or answer any questions, and they know all about our upcoming shows and have a very detailed knowledge of the venue.


Baycourt is proud to be an accessibility friendly facility. As everyone’s access needs are different, it’s best to give our Box Office a call on 07 577 7188 to discuss your requirements before booking your ticket.

More information on accessibility

Seating plan

Baycourt floor plan (166kb pdf)

Ticket sales

There are many ways to buy tickets. Ticket service fees apply to every ticket sold and depending on the way you buy your ticket, some service fees will be per ticket and some will be per transaction. What can seem like a more expensive option can actually be the most economical if you’re buying more than one ticket.

Credit card charges vary per event, but usually there is an additional cost for this. You can use your debit or eftpos card at the Box Office to avoid these charges. 

Service fees

Box Office

  • $1 per ticket for shows that are $19.99 or less
  • $2 per ticket for tickets that are $20 or more

Phone bookings, Internet and group sales

  • Ticketek Call Centre (tickets delivered via standard post or email) - $9.25 per transaction
  • Ezyticket (print at home tickets) - $5.25 per transaction • Mobile Tickets (tickets delivered to a mobile device) - $5.25 per transaction
  • Group Sales (with tickets mailed via standard post) - $9.75 per transaction
  • Internet (with tickets mailed via standard post) - $8.75 per transaction

Phone bookings for Baycourt shows are now made through the Ticketek call centre on 0800 842 538. Their staff can answer any questions about the show and can offer advice on seating and other venue queries.

If you’re buying more than one or two tickets, online can often be the cheapest way for you to purchase your tickets. Not all events offer mobile tickets or ezyTickets, but most do. All you need is a printer (or a friend with a printer!) or a smartphone and you’re on your way. Check out our tips below to make sure everything goes smoothly on the night.

For all other queries, you can reach our Box Office on 07 577 7188.

Last Reviewed: 16/10/2018


Up to $3 per ticket (maximum of $12 per transaction).

Baycourt is the only Ticketek agent in Tauranga.

On the night

Now that you’ve bought your ticket, find out how to make life as easy as possible on the night of the show!

Venue pickup tickets

The Box Office is open one hour before the show start time for you to collect your tickets, or you can pick them up any time before the show during regular Box Office hours (8:45am–5pm Monday to Friday and 9am-1pm Saturday).


If you selected the ezyTicket delivery option when you bought your tickets, you need to print your own ticket and bring it with you. This will have been emailed to you as a .pdf attachment in your booking confirmation (please note the booking confirmation email is not your actual ticket)If you bought more than one ticket, each ticket is in a separate attachment and must be printed separately.

Mobile Tickets

If you selected mobile ticket delivery, you need a web-enabled smartphone (i.e. be able to connect to the internet through your phone – not just wifi). Tickets are viewed on a mobile web browser, and you will have been sent an SMS link to open your ticket. When you arrive at Baycourt, open your Ticketek text message and click on the link to reveal your Ticketek mobile ticket, which our staff will scan as you enter the theatre. If you bought more than one ticket, each ticket will have to be scanned individually, so it may be easier for you to forward the additional tickets to the rest of your group (if they also have smartphones).

If you have a screen protector on your phone this shouldn’t be a problem, however cracked screens can be very difficult to scan. Turning up your mobile phone's backlight can make scanning your ticket faster.

Please note that Tauranga City Council has no control on the content, ticket prices or standard of productions held at Baycourt Community and Arts Centre or any other venue. All events are subject to alterations without notice. Credit card charges may apply for some events. A service fee applies to all events sold.


Ticketek Logo   Ticket Direct Logo

Secondary Market Reselling

From the Managing Director Brendon Bainbridge of Ticketek New Zealand
The resale “scalper” market for sports and entertainment tickets is a growing concern for customers, government regulators, artists, venues, promoters and ticketing agencies. There are many resale “scalper” websites that use predatory and misleading means to lure unsuspecting fans. Be aware, if you start looking for event tickets with an internet search engine such as Google you may well be directed to unofficial sites. These sites buy the keywords for your search and often dominate the search results ahead of official ticketing agencies. These scalper websites are designed to look official and they reassure purchasers with promises of “guarantees” and “official tickets”. In fact, these tickets are being resold in breach of the terms and conditions and may be void. They are usually offered at two to three times face value. You risk paying an excessive price and not gaining admission to the event. The best way to avoid these resale scalper websites is to only buy from official ticketing agencies. The first step is to go to the website of the venue where you wish to see a sports and entertainment event. The venue website will direct you to the official ticketing agency. If you believe you are a victim of a resale scalper website, you should seek a refund from that website. If you are denied a refund, you should lodge an official complaint with your relevant consumer affairs regulator. Ticketek, in conjunction with sports and entertainment industry bodies, has made submissions to government at all levels seeking to have legislative protection for consumers on the conduct of resale scalper websites and will continue to lobby on behalf of consumers. is the only authorised seller for Baycourt shows. If you are unsure, please give our Box Office a call on 577 7188